ParishOnNet

Launch Q4,2025 | UX Design Lead

My Role:

Design System, Hi-Fi Prototyping,

Visual Design, User Flows

My Role:

Design System, Hi-Fi Prototyping,

Visual Design, User Flows

Timeline:

Estimated Launch Q2, 2025

Timeline:

Estimated Launch Q2, 2025

Team Size:

10 (Myself, Project Manager,

8 Developers, 2 DBAs)

Team Size:

10 (Myself, Project Manager,

8 Developers, 2 DBAs)

Tools:

Figma, Monday.com,

Zoom, Jira

Tools:

Figma, Monday.com,

Zoom, Jira

My Role:

UX Design Lead – Prototyping, Wireframing, Branding, Visual Design, User Research

Timeline:

8 months

Team Size:

10 people, including myself

Tools Used:

Figma, Atlas.ti, Photoshop, Illustrator, Miro, Mural, Adobe XD, FigJam, Tailwind CSS, Monday.com

Overview

ParishOnNet is a parish management platform used by 35K+ users across a wide range of churches to manage member records, event registrations, and payments. It helps church admins, members, and donors streamline daily operations and stay connected.

However, the current experience presents several challenges—admins and members often juggle between ParishOnNet and DonorNet to complete a single task like event registration and payment. This disjointed workflow, along with poor mobile navigation and a high volume of daily support queries, creates friction and impacts user efficiency.

As the UX Design lead, I collaborate with the team to gather requirements, create flows, conduct testing, and align user needs with business goals. My focus is on creating a responsive design that provides a seamless navigation experience for both admins and members, reducing support queries and ensuring smooth integration between ParishOnNet and DonorNet.

ParishOnNet is a parish management platform used by 35K+ users across a wide range of churches to manage member records, and streamline daily operations and stay connected.

However, the current experience presents several challenges—admins and members often juggle between ParishOnNet and DonorNet to complete a single task like event registration and payment.

The Projected Impact

30%

35%

Faster Task Completion

Streamlined layouts helped users navigate and complete tasks more efficiently

20%

35%

Better Mobile Usability

Improved responsiveness made actions smoother on smaller screens

35%

Fewer Support Queries

Clear labels and intuitive data views reduced user confusion and reliance on support

HIGHLIGHTS

Responsive Design Frames

Comprehensive Design System

And upcoming features…

Stakeholder's needs

I collaborated with key stakeholders to understand the project’s needs and priorities. The main stakeholders included: board members of the church and project manager

1 High volume of support tickets

Recurring user issues overwhelmed support, mainly due to navigation difficulties and donation processing inefficiencies.

2 Feature Integration: DonorNet & ParishOnNet

Feature Integration

The platform needed seamless DonorNet-ParishOnNet integration to enhance efficiency for administrators and users.

3 Modern UI Upgrade

The outdated interface needed a visually appealing refresh with a cleaner, more intuitive layout to meet modern design standards.

User's challenges

Through a combination of interviews and observation tasks with church members (app users) and admin members (trustees & secretaries), I identified key areas for improvement in ParishOnNet:

Managing Member Records is time consuming

Fragmented data across systems makes updating and tracking members inefficient and time-consuming for admins.

Mobile navigation is difficult

The outdated UI lacked mobile-friendliness, hindering updates, donation checks, and event registration.

Tracking & Processing Donations becomes difficulty

Members struggled to track donations, while admins manually reconciled donor records with financial reports.

Event Management & Group Communications were missed

Poor notifications caused members to miss events, while admins struggled with targeted announcements and RSVP tracking, complicating planning.

Defining the Problem

After multiple brainstorming sessions, collaborative workshops, and in-depth analysis of user behavior and system workflows, we identified key pain points affecting both church members and administrators.

The fragmented experience of switching between ParishOnNet for registrations and DonorNet for payments creates confusion and inefficiency. Additionally, poor mobile navigation and inefficient tools for managing data make it difficult for users to access information or perform essential tasks efficiently.

Guided by the problem areas identified, we aligned on these key goals using a priority matrix

Seamlessly integrate ParishOnNet and DonorNet for unified task flows
Reduce user confusion and support queries by improving information architecture
Enhance mobile usability for on-the-go access and interaction
Improve admin efficiency in managing member and event data

Guided by the problem areas identified, we aligned on these key goals using a priority matrix

Seamlessly integrate ParishOnNet and DonorNet for unified task flows
Reduce user confusion and support queries by improving information architecture
Enhance mobile usability for on-the-go access and interaction
Improve admin efficiency in managing member and event data

Guided by the problem areas identified, we aligned on these key goals using a priority matrix

Seamlessly integrate ParishOnNet and DonorNet for unified task flows
Reduce user confusion and support queries by improving information architecture
Enhance mobile usability for on-the-go access and interaction
Improve admin efficiency in managing member and event data

Personas

Ideation & Design decisions

After brainstorming these ideas, I sketched out wireframes and prototypes for key screens to visualize the layout and user flow.

Old vs New Designs

Usability Testing & Impact

To validate the design, we conducted usability testing, which revealed a positive user response—participants found the interface more intuitive, navigation smoother, and tasks easier to complete, confirming the effectiveness of our design decisions.

30%

35%

Faster Info Access

Users navigated data-heavy sections like family or member profiles more efficiently, cutting down the time spent searching for specific information.

25%

35%

Better Task Completion

Clear CTAs like “Make Payment” and easy-to-spot edit options helped users complete key actions with fewer missteps.

40%

35%

Drop in Navigation Errors

Breadcrumbs, intuitive layout, and family tags helped users understand where they were and reduced confusion across member/family profiles.

Retrospective

Collaboration and Iterative Feedback

Collaborating with the team and continuously iterating based on feedback from the development team, users, and stakeholders was crucial. This allowed us to refine the design and address issues early in the process.

Balance User Needs and Stakeholders

It was essential to align both user needs and stakeholder expectations through data-driven research, ensuring the design catered to everyone involved.

Flexibility and Adaptability

Being flexible and open to change throughout the process helped us adapt quickly to new insights and challenges, resulting in a more effective and user-friendly solution.

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