HIGHLIGHTS
Responsive Design Frames
Comprehensive Design System
And upcoming features…
Stakeholder's needs
I collaborated with key stakeholders to understand the project’s needs and priorities. The main stakeholders included: board members of the church and project manager
1
High volume of support tickets
Recurring user issues overwhelmed support, mainly due to navigation difficulties and donation processing inefficiencies.
2
Feature Integration: DonorNet & ParishOnNet
The platform needed seamless DonorNet-ParishOnNet integration to enhance efficiency for administrators and users.
3
Modern UI Upgrade
The outdated interface needed a visually appealing refresh with a cleaner, more intuitive layout to meet modern design standards.
User's challenges
Through a combination of interviews and observation tasks with church members (app users) and admin members (trustees & secretaries), I identified key areas for improvement in ParishOnNet:
Managing Member Records is time consuming
Fragmented data across systems makes updating and tracking members inefficient and time-consuming for admins.
Mobile navigation is difficult
The outdated UI lacked mobile-friendliness, hindering updates, donation checks, and event registration.
Tracking & Processing Donations becomes difficulty
Members struggled to track donations, while admins manually reconciled donor records with financial reports.
Event Management & Group Communications were missed
Poor notifications caused members to miss events, while admins struggled with targeted announcements and RSVP tracking, complicating planning.
Defining the Problem
Through brainstorming and collaboration with the team, we identified key issues with the ParishOnNet platform, including an outdated UI, poor mobile accessibility, and the lack of integration between DonorNet and ParishOnNet. These challenges led to inefficiencies for both members and admins, especially in donation tracking and event management. To address these, we focused on improving usability, reducing manual tasks, and integrating systems for a more streamlined experience. We scoped the problem to focus on:
UI Redesign: A modern, mobile-friendly interface for improved navigation.
System Integration: Seamless integration of DonorNet and ParishOnNet.
Events & Communications: Streamlined tools for event management and communication.
Donation Tracking: Simplified donation tracking and reconciliation for both admins and users
Personas
John Davis – Church Member
Goals
My goals are to efficiently manage member records, reconcile donations quickly, and communicate event details to specific groups, ensuring accurate, timely, and clear information.
Frustrations
Managing member data across different systems is time-consuming.
Difficulty reconciling donation records with financial reports.
Lack of targeted communication tools for specific groups.
Goals
My goals are to track and make donations easily, stay updated on church events, and register for them without hassle.
Frustrations
Difficulty tracking past donations.
Misses important event updates due to poor notifications.
Struggles with mobile navigation, especially when trying to update personal information.
John Davis – Church Member
Wireframes
After brainstorming these ideas, I sketched out wireframes for key screens to visualize the layout and user flow.
Old vs New Designs
Retrospective
Collaboration and Iterative Feedback
Collaborating with the team and continuously iterating based on feedback from the development team, users, and stakeholders was crucial. This allowed us to refine the design and address issues early in the process.
Balance User Needs and Stakeholders
It was essential to align both user needs and stakeholder expectations through data-driven research, ensuring the design catered to everyone involved.
Flexibility and Adaptability
Being flexible and open to change throughout the process helped us adapt quickly to new insights and challenges, resulting in a more effective and user-friendly solution.
Project In Progress…
